Information

Complaints

We are committed to providing a high-quality legal service and welcome the opportunity to resolve concerns promptly and fairly

If at any stage you have concerns about our service or our bill, please raise them as soon as possible so we can do our best to put things right.

In the first instance, please contact the solicitor handling your matter directly. If you would prefer to make a formal complaint, you can email Cedar Wood Law at complaints@cedarwoodlaw.co.uk.

What happens next

  • We aim to acknowledge a complaint within five working days
  • We aim to provide a full written response within eight weeks
  • A full copy of the complaints procedure is available on request

Time limits apply. The Legal Ombudsman will usually expect you to have raised the issue with us first and to refer it within six months of the final written response.